INFORMATION

PAYMENT

For patients who have been approved for treatment
CHANGES IN THE PAYMENT ORDER
Dear customers, we have to inform about changes in the order of payment:

Currently, an advance payment of 100% percent of the contract value is required.
(cost of the first and second stages plus amount of additional services, if they were.)

In case of a negative decision after the examination in Moscow,
the payment for the second stage would be returned within 5 working days.

Please, pay attention to the currency of the contract and to the currencies available for payment. (Account Currency)

A sample of the payment order shall indicate the available currency for the current account.

In cases when the payment currency is different from the contract
(For example: The currency of account is US dollars)
The equivalent amount for payment can be calculated using the cross rate between USD & EUR, established on the day of payment

Currency Cross-rate can be learned at XE Currency Converter


After the funds would reach our account you will receive a notification-letter, that will indicate the wired amount with currency of payment, and accepted amount in the currency of the contract with conversion rate.
THE BEST TERMS OF THE CONTRACT
The contract is your guarantee against any unforeseen situation.
We carefully weigh risk and benefits of transplantation in every individual case.
HSCT Contract value is fixed and includes absolutely everything the patient needs,
all the necessary examinations and procedures, including resuscitation and examination of non-core diseases. Your good mood and confidence is one of the components of successful treatment. Implementation of it takes start for us from the day you've completed questionnaire.
Legal Possibility and Protection
Performing a package of legal agreements and all necessary forms of documentation, for the purpose of providing the possibility to obtain appropriate medical services in a proper manner, and in accordance with applicable laws for foreign citizens on the territory of the Russian Federation .
Medical Localization and Consulting
Consulting the patient with clarification of the procedure of medical examination and treatment at a specialized medical facility in the Russian Federation.
Providing competent translation of the medical history, medical findings, analyses, medical and other documents by engaging a specialized organization.
Furnishing relevant information for the purpose of selecting at the patient's discretion, in reliance on medical and other documents, and relevant lists/forms/questionnaires, completed by the patient himself, so that the he could make a decision independently.
Guaranteed Financial Insurance and Confidence
The necessary means for payment for the treatment are reserved on the account and are written off only after the beginning of treatment.
All the ancillary services for the patient and relatives are always provided in advance.
We never interrupt treatment in the event of late payment.
Visa Issuance Assistance
Russian Visa Support team is a recognized expert and innovator in the field of qualitative and professional visa processing in any country and even in difficult cases. We are always aware of the changing passport and visa rules and new requirements for the applicant.
We cooperate with former and current employees of the passport and visa services, who know the methods of guaranteed resolution of any problems.
Over the years, we have been faithful to our principles, which are based on five key values: innovation, professionalism, efficient and unmistakable solution of the client's tasks, first-class quality of the services provided at all stages of work, responsibility for fulfilling our full obligations.
We strive to always help people in the implementation of their plans, opening up new opportunities for them. We encourage the life of our customers to become brighter and more meaningful, full of unforgettable impressions.
Legal Responsibility for Foreigners
Undertaking to ensure compliance by the invited person with the rules of stay for the foreign citizens on the territory of the Russian Federation,and taking all the expenses, if necessary, which are associated with temporary residence of the invited person,
his timely transfer and departure outside of the territory of the Russian Federation.
Accommodation Assistance
In order to avoid any difficulties for patients and the accompanying persons, associated with online booking using prepayment and sometimes even with poorly performing of the requested accommodation conditions
Our company has concluded agreements with a number of hotels in close proximity on special conditions, which guarantees the opportunity to choose the most suitable accommodation for you at the best price and conditions.

Advanced Transfer Service.
We will be tracking your flight, so do not worry if it is delayed.
Please ensure that your mobile device is charged enough upon your arrival at the Moscow airport.
The dispatcher will contact you in case of exceeding the average time required for passing customs and receiving baggage.
Professional English-speaking drivers is our insurance in your safety and comfort.
Your confident accompany and kind support, turns every simple trip into a little tour.
A cohesive team was created to challenge difficulties.
Reserving and warrantee admission date
Obtaining a trip cancellation insurance policy
Handling any everyday matters arising during your stay abroad
(Internet connection, meals taking into account the patient's preferences,
provision of hygienic products for medical purposes, etc)

We interact with the patient at all stages in the 24/7 mode before, during and after treatment.